About Us
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets. Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.
Technical Infrastructure Manager
Work Location: Bangalore/India
Requirement:
Experience Required
· Extensive experience in atleast one – IT infrastructure, Cloud, DevOps, Databases, Network &Security skillsets
· Hands on experience working on Cloud (Azure or AWS) is a MUST.
· Good knowledge in Microservices, AKS clusters, Kubernetes & containers
· Good understanding of IaaS, PaaS, SaaS Offerings
· Strong Troubleshooting Skills.
· Good knowledge in Monitoring, Backups
· A seasoned professional who handles the day to day IT infra issues in a structured and methodological approach.
· Experience handling mid to large size Team
· Experience in projects and BAU.
· Customer facing experience.
· Strong understanding of process and procedures.
· Excellent verbal, written and presentation skills.
· Cloud certification – Preferred.
· ITIL Certified
· Self-Learner
· Ability to work in a multicultural environment.
· Willing to Travel
· Good understanding of project management concepts (PRINCE2 or PMP certified will be a plus)
· Minimum 10 – 15 years of overall IT experience and with a strong background in IT infrastructure operations mgmt.
· Bachelor’s degree in Information Systems field or equivalent proven experience.
Roles and Responsibilities
· The cloud services infrastructure manager is responsible to drive a team of Cloud, DBA, automation and DevOps engineers, making sure that the infrastructure enables the highest availability for delivering 24h 7/7 services to our customers.
· This role includes managing changes, incidents and analysing new requirements.
· A broad knowledge and experience in datacenter architecture is required.
· Take the lead to analyze production issues on server, network and application level and efficiently do a problem triage, including escalation to our partners and customers.
· Collaborate closely with Operational and service desk teams in India, US and other Geos.
· Should be able to drive things to closure coordinating with various teams involved (internal / external)
· Clear communicator to engage with senior stakeholders across the Globe.
· Ability to visualize alternate project planning scenarios and present ideas with confidence, deliver as per commitment.
· Ability to create Shift roasters.
· Project status reporting for stakeholders and business sponsor
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