Schneider Electric Looking for Manager-Advanced Technical Support – Secure Power Product at Bengaluru, Karnataka Full Time

Job Description for Advanced Technical Support Engineer (Secure Power)

Advanced Technical Support Engineer

Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Bangalore, India, who will be responsible for technical support of SE Secure- Power product range.

Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Secure Power Products. Be a trusted advisor, provide prompt and trusted resolutions post-sales cycle time of applying Schneider Electric product and solutions to the customer’s project

Key Responsibilities:
End to end resolution of the technical requests from customer on post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints… etc.) within fixed timeframe.

Creating and managing knowledgebase on validated solutions in SE repository

Prepare and provide technical trainings to different stakeholders

Core Competencies:

• Bachelor’s degree in electrical/Electronic Engineering
• Minimum 3-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Secure Power products (Single phase UPS, 3Phase UPS, UPS Accessories… etc.)
• Hardware Competency- Single phase wiring, 3Phase wiring, Earthing, DG, Battery commissioning, Protection device determination & commissioning…etc.
• Software: PCNS, Ecostruxure, and DCE.
• SNMP card: AP9630/31/35, AP9640/41 & APV9601.
• Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus… etc.
• Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem-solving and data analytical approach.
• Excellent team player.

Qualifications

Job Description for Advanced Technical Support Engineer (Secure Power)

Advanced Technical Support Engineer

Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Bangalore, India, who will be responsible for technical support of SE Secure- Power product range.

Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Secure Power Products. Be a trusted advisor, provide prompt and trusted resolutions post-sales cycle time of applying Schneider Electric product and solutions to the customer’s project

Key Responsibilities:
End to end resolution of the technical requests from customer on post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints… etc.) within fixed timeframe.

Creating and managing knowledgebase on validated solutions in SE repository

Prepare and provide technical trainings to different stakeholders

Core Competencies:

• Bachelor’s degree in electrical/Electronic Engineering
• Minimum 3-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Secure Power products (Single phase UPS, 3Phase UPS, UPS Accessories… etc.)
• Hardware Competency- Single phase wiring, 3Phase wiring, Earthing, DG, Battery commissioning, Protection device determination & commissioning…etc.
• Software: PCNS, Ecostruxure, and DCE.
• SNMP card: AP9630/31/35, AP9640/41 & APV9601.
• Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus… etc.
• Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem-solving and data analytical approach.
• Excellent team player.

Primary Location

: IN-Karnataka-Bangalore

Schedule

: Full-time

Unposting Date

: Ongoing