SentinelOne Looking for Senior Manager IT Infrastructure and Apps at Delhi Cantonment, Delhi, Delhi Full Time

About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What will you do?

Manage the outsourced 7x 24 L1 Help Desk team

Lead a strong team of L1/L2 IT infrastructure and applications engineers

Ensuring customer service is timely and maintain SLAs

Analyze the tickets data, follow up with peers and customers to identify the areas of improvement and automate

Partner with global team to maintain and improve standards of IT policies, procedures and documentation

Communicate with senior leadership to provide dashboards, metrics, updates on major incidents, changes and accomplishments

Own and drive chatbot’s performance

Recruit, train and support help desk representatives and engineers

Partner with vendors on hiring, procurement, contracts management and technical support needs

What skills & knowledge are we looking for?

Bachelor’s degree in IT-related field or equivalent work experience

10+ years of hands on experience is building and supporting Infrastructure and collaboration applications

5+ years of experience in managing IT teams providing end user support for global customer base

Experience in working with and/or managing a Helpdesk MSP

Customer-service oriented with a problem-solving attitude

Strong leadership skills with an ability to motivate the team to achieve specific goals

Strong understanding of core technologies such as SSO, MFA, Collaboration apps, Network Security, etc

Familiar with AWS, GCP or other cloud services is a plus

Strong leadership skills and accountability

Excellent written and verbal communication skills.

Self starter and a team player, ability to partner with other IT leaders

Ability to multitask and manage priorities

Able to interact with senior leadership and provide executive support

Strong desire to learn and implement new technologies

Ability to understand requirements from IT leadership, take ownership, and drive delivery within your team

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.