If you are looking for a career with solid job prospects for the foreseeable future, understand, deliver, or improve the range of activities to support the digital and energy transition, then this role will suit you. Join Shell and let us
help you grow in a business that encourages both personal and professional development.
Where you fit
In this role, you will be responsible to ensure end-to-end service availability and resolve escalated urgent/complex issues to ensure business continuity for Shell’s SAP Analytics Cloud application.
What’s the role?
As IT Operations Engineer, you will provide second and third-line operational IT Support for SAC applications which includes ticket resolutions. Proactively monitor service outcomes to initiate service improvements and recommendations for remediation and manage the implementation of changes taking the portfolio architecture into account.
Aside from above, you are expected for the following:
Handle complex severity incidents according to Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
Work with the Project team to assess project deliveries for addressing any supportability issues.
Understand how projects enable the implementation of Shell’s SAC capabilities to accurately assess technical issues and recommend solutions that are supportable and consistent with the overall strategy.
Advise on impact of technical exceptions, including requests for changes, deviations from specifications, etc. Ensure that there is a proper technical assessment of all such exceptions.
Cooperate with support and project management teams on technical feasibility and considerations
Work with support team and project management teams to prepare detailed technical plans, evaluate test results and ensure a supportable solution is being deployed by the projects.
Ensure adherence to Shell security and compliance framework, information security and regulatory audit compliance. All relevant compliance strategies, policies, standards, processes, procedures, and best practices are applied, executed, and monitored correctly.
What We Need from You
5+ Years of Strong hands-on experience in SAP Analytics Cloud including complex dashboards using SAP Analytics Cloud.
Experience in integrating SAC with BW, HANA, SAP Universe, and S/4 HANA.
Experience in troubleshooting Integration and dashboard performance issues.
Experience in Live data connections and Import Data model’s functionality
Experience in Line of Business Content activation.
Experience in creating mobile-compatible dashboards in SAC and creating Catalogs and mapping to the desired dashboards in SAC.
Experience in creating Dashboard and Agenda in a Digital boardroom is a plus
Experience in SAC Life cycle management, SAC administration and Security (User Creation, Teams Creation, Custom Roles) and with Cloud Connector and Cloud agent
Knowledge of building Planning models, dimensions and currency conversion is a plus and knowledge of Planning, Allocations and VDT (Value Driver Tree)
Knowledge of Smart prediction, Time series forecasting predictive model and Regression predictive model.
Provide end-to-end support for all the SAP Analytics Cloud-related support, upgrades, migrations from SAP BO, version/patch releases, bug fixes and user support and knowledge of SAP Cloud Availability Center.
Working knowledge of HTML, CSS and at least one leading JavaScript framework.
Good knowledge of data warehousing and visualization concept of reporting
Experience in Designing Design studio/Lumira Dashboards is desirable
Translated Company Description
COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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