This role will be on Shell Business Operations (SBO) Terms and Conditions. If you are an operations expert with a passion for operating on a global scale, looking to get a good deal of exposure to database management and database security concepts, develop a good understanding of compliance and thrive under pressure, this could be your chance to make your mark in the energy industry in the Data Platform’s area.
Where You Fit In
As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. IT specialists are vital to how we leverage and deliver global digital solutions. You’re going to be a key part of the Shells Information Digital Technology Service & Operations Management (IDSO) team. This team delivers secure, reliable, and affordable E2E IT operations to the Upstream, Projects & Technology, Integrated Gas, Renewable Energies business. As IT professionals with a business lens our focus is to unlock value and accelerate Shell’s journey in energy transition. With the team having been forged from two separate teams as part of Reshape, One Team mindset will be a key part our culture.
What is the Role?
You are going to be a key part of IDSO’s various Cloud Data Platform related operations support team. This is a team of technology professionals who are passionate about helping Shell use technology to deliver more latest technology solutions in the Asset Information area.
The team is made up of IT operations staff from Shell and from a key supplier. The team works very closely with natural teams comprising of IDT (Information & Digital Technology), Engineering, Business IDT and various other IDT functions.
The culture in the team is one of continuous learning and improvement with an overriding aim of introducing cloud solutions, automation and new tooling and becoming less dependent on manual processes.
The Database Support Engineer is responsible for safeguarding the business data in the database, and delivery of databases support. The role will serve as a database expert consultant to provide database technology solutions meeting business and application needs.
The Database Support Engineer acts as a database technology subject matter expert, and works with cross functional teams in building, scalable enterprise solutions hosted in cloud (Azure).
Develop and implement standards and best practices for database administration.
Hands-on experience in either Azure cloud platforms
Automation & Evergreening Database landscape components
Recommend solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications
Manage and maintain database, including database replication, disaster recovery, and backups strategy. Participate in disaster recovery planning and testing.
Manage database capacity including sizing estimation, growth planning, usage monitoring and alerts.
Implement database performance monitoring and fault monitoring. Promote continuous improvement
Establish and maintain performance baselines, troubleshoot performance issues, and provide recommendations/fixes for identified issues.
Responsible to ensure Application tuning, configuration, and administration to deliver optimal performance of applications.
Responsible to ensure the Application portfolio is compliant with the relevant IT controls and information security standards & baselines.
Ensure that end-to-end performance is monitored and maintained to high level of quality, standards, supportability, and operability as defined within negotiated and agreed Service Level Agreements (SLAs) and to propose and implement necessary Service Improvements
Provide user support and consultancy service to Application and Infrastructure Developments teams and projects (i.e., assisting development in writing and tuning of SQL and PL/SQL code)
Responsible to provide consulting in relation to data technology, architecture, modelling and design.
Ensure the reviewing of releases, upgrades, and fixes available from database software suppliers and subscribed security organizations and identify those which merit action.
Ownership of coordination with vendor support services regarding database problems and issues.
Ownership of problem and situation management calls and undertake root cause analysis on situations or major incidents related to databases.
Escalation point for operation-related issues. Manage and coordinate S@R(Service at Risk) and Situations.
Manage the Implementation, compliance with and maintaining security as per Security Incident Process.
Manage the demand and the implementation of planned and emergency database changes according to defined Change Control procedures and policies and in conjunction with Application Development Teams.
Documenting standards and procedures. Ensure licensing agreement compliance with DBMS and DBMS related software.
Maintain a “master” level of knowledge of the Shell Group Information Security Standard
Operates under general direction. Assignments are very broad in nature and of the highest level of complexity. Able to impact beyond area of responsibility.
What We Need from You?
You should have
Excellent knowledge / understanding of principles of Support delivery (ITIL).
Experience working with Azure Cloud Ecosystem.
Good knowledge of DevOps/Agile
Comprehensive understanding of operational best practices and in introducing automation using agile practices.
Translated Company Description
Job Dimensions:
Unique Skills & Requirements:
Behavior to exhibit
LEARNERS MINDSET: Able to learn, identify opportunities and leverage as much value as possible out of digital products.
DELIVER TOGETHER: Willing to help other parts of the business ‘get to grips with’ what digital means and what it can do for them
VALUE & RISK: Passionate about what works (and what doesn’t) in digital
CUSTOMER CENTRICITY – intuitively puts the user at the heart of everything he/she does
CHALLENGE PURPOSEFULLY: Must demonstrate capability for influencing and negotiating with stakeholders
DRIVE OUTCOME: Results oriented approach – focused on achieving measurable benefits for the organization
ONE TEAM MINDSET: Enjoys being part of the team.
Company Description
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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