Requirements:
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server /2003/2008 and upwards
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Troubleshooting network connectivity in a LAN/WAN environment.
Provide consistent solutions based on issues like traffic congestion, infrastructure upgrades and routine troubleshooting.
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, etc)
Requesting and coordinating vendor support when the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members.
Develop trends by monitoring and analysing incoming calls, problems and support requests.
Install, upgrade, support and troubleshoot Windows Operating systems and Microsoft Office and any other authorised desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
Performs general preventative maintenance tasks on servers, network devices, computers, laptops, printers, serve and any other authorised peripheral equipment.
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Performs work in compliance within specified warranty requirements.
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Operational
Dealing with hardware and application support queries and issues reported
Provide user data and application recovery.
Email account administration, i.e., account creation and management and distribution lists on Google Workspace.
User account administration, i.e., account creation and management and password resets on Google Workspace.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Use tools and methodologies to load, copy and customize operating system configurations for deployment.
Responsible for the daily switching of backup servers at the different backup nodes.
Works with vendor support contacts to resolve technical issues within the CCTV, Network & Desktop environment.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Maintains I.T. records and tracking for area of responsibility.
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.
EXPERIENCE/KNOWLEDGE & SKILLS
Excellent technical knowledge of pcs and desktop hardware.
Working technical knowledge of current protocols, operating systems and standards.
Microsoft Desktop Support Technician an advantage
A+ and N+ experience
Software and Hardware Troubleshooting
Windows 8, Windows 10, Windows 2003/2008/ & upwards experience
Routers, switches and firewall experience
Microsoft Office 2013, Office 2019, support
TCP/IP
SQL
VERITAS Enterprise Backup Software
PCI-DSS Knowledge
Professional image and grooming
Self-confidence and interpersonal skills
Analytical and problem solving skills
Good communication (both verbal and written) skills
Planning and organising skills
Good administration management skills
Strong listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
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