Silicon Valley Bank Looking for IT Process Manager – Environments Management at Bengaluru, Karnataka Full Time

BE PART OF A BANK LIKE NO OTHER.

When you work with the world’s most innovative companies, you know you’re making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

IT Process Manager

SVB India is a global delivery center for SVB, the financial partner of the innovation economy and parent of Silicon Valley Bank. SVB India develops products and provides services in finance, banking operations, and technology, and employs more than 800 employees and will be rapidly expanding. SVB’s businesses – Silicon Valley Bank, SVB Capital, SVB Private and SVB Securities – together offer the services that dynamic and fast-growing clients require as they grow. Learn more at svb.com/careers

Job location – Bangalore/Chennai/Pune/Hyderabad/Delhi

Be Part Of a Bank Like No Other.

When you work with the world’s most innovative companies, you know you’re making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

For 35 years, SVB Financial Group (NASDAQ SIVB) and its subsidiaries have helped innovative companies and their investors move ambitious ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, operate at the intersection of innovation and capital, and provide a comprehensive range of financial services including commercial banking, investment solutions, research and insights, funds management and private banking and wealth advisory. SVB helps high growth companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries navigate at every stage. In addition, the company focuses on encouraging positive relationships with firms within the private equity and venture capital community worldwide, many of which are also the firm’s clients and may invest in the firm’s corporate clients.

IT Release governance is the process of planning, managing, and governing solution releases, which helps guide the value stream toward the business goals. Under this practice we are hiring a Process Manager to take part in the Environment management responsibilities that includes schedule, coordinate and orchestrate pre-production environments for usage in any delivery pipeline.

About the Job

The responsibilities of the role will be to deliver and maintain Test Environment & Data Policy, Strategy and Vision, aligning the testing environment service to the goals of the IT Services function and the Vision of the organization. It will involve working with peers; across several teams within the organization to devise efficient and effective ways of delivering IT change to the organization, through continuous process improvements, understanding and utilizing industry standards, best practice and tools.

The Ideal Candidate will :

• Develop process to track test environment required for QA.
• Create short-term plans to deliver environments to support sprint-based development.
• Coordinate activities of release engineers to automate the setup and configuration of test environments.
• Monitor and guarantee uptime of test environments.
• Provide ongoing support for test environments.
• Communicate test environment availability to project management and quality assurance
• Develop KPIs to track efficacy of test environment delivery efforts.
• Resolve conflicts between teams competing for limited resting resources.
• Periodically perform environment discovery, follow up with the application owners and collect the newly created environments details and update it in the Environment inventory
• Move test environment activities toward a goal of 100% automation
• Design system to support continuous delivery and adapt test environment management to support on-demand, self-service automation
• Forecast environment requirements based on anticipated future demand from multiple application development teams
• Recommend improvements in test environment management practices, techniques and tools.
• Manage requests and provide support to production Data refresh on demand when requested by testing team onto the test databases.
• Communicate the refresh plan and down times if any to all the project teams currently using the environment.
• Maintain control testing artifacts & evidences and prepare for monthly audit reviews.
• Will be required to overlap US working hours and partnering with onshore consultants.

Once Here You will:

• Good understanding of test environment management life cycle.
• Understanding the Business need of test environment.
• Ability to communicate with stakeholders: project management, QA and engineering management.
• Focus on scheduling accuracy with the ability to keep a constantly shifting test environment calendar up to date.
• Ability to estimate work effort required to bring test environment to readiness.
• Experience in software build deploy and release management
• Good Customer facing experience and presentation skills
• Ability to work with cross functional teams and be a great people manager.
• Strong organizational and Project Management skills.
• Ability to demonstrate release and environment management professionalism, enthusiasm, and create a collaborative climate.
• Ability to work independently with minimum supervision
• Experience and knowledgeable with Agile/Scrum methodologies and associated tools
• Have technical skills and tools knowledge: ITSM tools, SNOW, Confluence, power BI tools, Jenkins

What you will bring:

• 5 years of previous environment lifecycle management process experience working with engineers or on DevOps teams.
• 8-10 years of experience in information systems operations environment in systems analysis or support.
• Detailed understanding of change, environment configuration and release management processes based on ITIL.
• Experience in application development & support that demonstrates thorough knowledge of the SDLC.
• Are highly skilled in coordinating sprint release in a fast-paced environment.
• Experience and familiarity with environment management tools
• Experience with an ITSM solution (preferably Service Now)
• Bachelor’s Degree in computer science or related field
• Formal training in project management practices, Agile methodology holders preferred
• ITIL certifications preferred

© 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.