SirionLabs Pte Ltd Looking for Associate – Service Desk – 180822 at Gurgaon, Haryana Full Time

About SirionLabs:
SirionLabs is a leading SaaS company focused on developing leading edge AI-led solutions for the legal and contract management space. Our product is trusted by Fortune 500s and major global enterprises such as Schneider, Morgan Stanley, Qantas, Unilever, IBM, Vodafone, Alstom, and Novartis, to create, negotiate, and manage +5 million contracts worth more than US$300bn across 100+ countries around the world. As a result, SirionLabs has been recognized by major industry analyst groups such as Gartner, Forrester, Spend Matters, and IDC as a leader in the contract lifecycle management (CLM) domain.

SirionLabs recently closed a US$85 million Series D funding round, which was led by Partners Group, a leading global private markets firm, along with existing investors Avatar Growth Capital, Sequoia Capital India and Tiger Global. This fresh capital infusion will help us fuel AI R&D and expand our global footprint even further.

With over 700 people working across 10+ offices in North America, Europe, and India, SirionLabs is constantly growing and expanding its global footprint.

Job Role: Associate – Service Desk

Years of Experience required: Fresher – Campus Hire

Work Location: Gurgaon

Responsibilities:
First point of contact for support where it can be through the telephone or email where and requires directly interaction with the client

Should have strong problem-solving skills, with excellent written and verbal communication

Working with business users to identify application problems and advising on the solution

Logging and keeping records of business users’ queries

Configuration and application administration

Analyzing call logs so you can spot common trends and underlying problems

Take ownership of customer issues reported and see problems through to resolution

Follow standard process for escalation of unresolved issues (Defects & Enhancements) with Product Teams with timely follow-ups

Provide prompt and accurate feedback to customers & Account Managers

Willing to work in 24*7 environments on rotational basis

Basic knowledge of Microsoft excel/Word and understanding of internet technologies

Requirements:
Graduate in any discipline

Team player, willing to pitch in where needed, learn and adapt to change

SirionLabs is an Equal Opportunity Employer

We value diversity in our workforce, we are an equal opportunity employer and do not discriminate based on race, colour, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other characteristics protected by local laws, regulations, and ordinance.

We also make reasonable accommodations for disabled employees and applicants as required by law.

We follow these principles in all areas of employment including recruitment, training, promotions, compensation, benefits, transfer, and social and recreational programs