Always leverage the technical expertise in order to provide efficient technical support

Provide technical support to Business Partners certified experts (ACSE)
Resolve customer issues escalated by Alcatel-Lucent’s L1 & L2 support center related to Alcatel-

Lucent’s IP Networking product range (switch/router/WLAN) with sometimes direct assistance on

customer site in case of urgent need

Escalate technical product issues to engineering (R&D based in California)
Participate in the design of technical bulletins, installation and Trouble Shooting Guides and

Frequent Asked Questions (FAQ) development

Contribute to the improvement of the product: serviceability, maintainability aspects
Control the software quality from R&D and get knowledge on the new products or features
Manage consciously customer technical sensitive issues follow-up with the sense of the priority and

the positive communication

Permanently focused on Customer Satisfaction, the TEC Expert prime role is to deliver the highest

level technical support across Alcatel Lucent Enterprise IP Networking product lines to contracted

business partners, channels & customers.

Attracted by technologies, he needs to constantly ensure his expertise is at the highest level and

invest diligently time in training, self training to always reach that excellence expectation.

Enforced by his technical expertise and experience, he will be the main point of contact for every

technical question and troubleshoot linked to his specialties and will be motivated in helping

customer, business partner, and also with sales, quality assurance, engineering, field units within the

company to resolve any customer issues or requests, via email, problem-report application, or phone

This position is dedicated for U.S.A. VIP customer. Engineer will report to the manager in U.S.

directly.

TeamPlus Staffing Solution Pvt Ltd Looking for Technical Support Manager – Network Solution at Bengaluru, Karnataka Full Time

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