The Creative Engagement Group Looking for IT Support Technician at The Rutu Estate, Thane, Maharashtra Full Time

As an IT Support Technician you will be responsible for the day-to-day support of Windows / Mac based systems in an Active Directory environment, including all computers, hardware, and software. Understanding of MS Office suite applications and basic IP network troubleshooting is essential. You will provide 1st and 2nd line support to users across The Creative Engagement (TCEG) employees.

Flexibility around the hours worked would be expected to cover out of office IT related/office projects. This role will expose the successful candidate to the latest cutting-edge technologies.

Work location is London however we will provide the opportunity to work flexibility between the office and from home.

What will you be doing …

Help Desk:
Provide assistance to all supported end-users.

Prioritize, Assign and Respond to all incoming support requests within agreed service timeframes.

Participate in call rotation to support a global Helpdesk.

Hardware and Software:
New hardware & software installation and configuration.

Assist with the IT portion of the new hire process.

Troubleshooting PC hardware and software

Troubleshoot email enabled devices.

Regular IT equipment checks.

Liaise with third party suppliers for hardware repairs & software support.

Add / Move / Change user’s equipment.

Network Support:
User and computer account administration within Active Directory.

Assist the Network Administrator with networking related support / projects.

Office installation and troubleshooting including network cabling.

Asset Management:
Assist in keeping an up-to-date inventory of assets across all TCEG divisions.

What do you need to have …

Experience:
Support of macOS and Microsoft Windows 10.

Support Microsoft Active Directory environment.

Hardware / software configuration and troubleshooting.

Working knowledge of email enabled devices.

Basic IP Network troubleshooting skills.

Skills Required:
Proven customer service skills.

Excellent verbal communication skills.

Good organization and time management skills.

Team player

Ability to multitask.

Basic working knowledge of MS Active Directory.

Proficient on MS Windows operating systems and macOS.

Good working knowledge of PC Desktop/Laptop hardware and Mac desktop/laptop hardware

Qualifications:
Minimum 1 years’ experience with Microsoft Windows operating systems.

Minimum 1 years’ experience with MS Office 2016 and newer.

Minimum 1 years’ experience with macOS.

Other Requirements:
Valid Driver’s License in good standing

Microsoft Certified qualification, advantageous but not essential

Apple Certified qualification, advantageous but not essential

Travel

Up to 10% domestic travel to other TCEG offices.

A bit more about us:
At TCEG, we work with an international blue-chip client base across business categories with a particular strength in healthcare. Our business is made up of six divisions: WRG, Forty1, Logicearth Learning Services, Axiom, Cormis & Just Communicate.

TCEG is an equal opportunity employer – committed to encouraging Diversity, Equity and Inclusion among our people and eliminating unlawful discrimination. As an agency, we want to be truly representative of all sections of society and for all our people to feel respected and able to give their best. Our aim is to create a culture where equality, fairness and respect for all our people happens autonomously.