TMF Group Looking for Senior Analyst – IT Service Management at Pune, Maharashtra, India Full Time

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Job Purpose

The people who are part of IT Service management solution are the most important component of the complex infrastructure processes; it can never be totally automated by technology. The performance of the service management team is critical to the successful management of changes into production, driving the ITSM excellence strategies and so on.

Key Responsibilities

The Documentation analyst responsibilities includes, but are not limited to the following:

• Plan, research, write, publish, and maintain high-quality content for a developer audience.
• Manage complex documentation projects
• Build strong working relationships with subject matter experts, technical leads, and other stakeholders.
• Work with technical or functional managers to obtain understanding of the documentation requirements.
• Overall Quality control review of technical documentation to ensure documents meet the appropriate technical documentation standard and contractual obligations in format/form and markings.
• Organizing an archiving system.
• Labelling, sorting, and categorizing documents for ease of use.
• Retrieving documents upon request.
• Outlining a long-term storage strategy.
• Adhering to regulatory requirements.
• Working with colleagues to ensure consistency of documentation practice across the company.
• Training employees on efficient documentation usage.
• Assisting with both internal and external audits.
• Ensuring documentation integrity.
• Controlling access to documents.
• Removing documents that are obsolete.
• Utilizing storage software and applications for electronic filing.
• Performing transcription and conversion work.
• Proofreading documents upon request.

What’s in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Marriage Gift policy
• Paternity & Adoption leaves
• Interest free loan policy
• Salary advance policy
• Covid support taskforce
• Well being initiatives