TTUAE Looking for IT Remote Support Engineer – Work From Home at Thiruvananthapuram, Kerala Full Time

We are an IT service & solutions provider based in Abu Dhabi, UAE.

• Our back office will focus on all our Sales, Customer Service, Operations & Remote IT Support.
• Our Target market is Abu Dhabi & Dubai.
• All our current clients are based in UAE.
• This is a FULL-TIME WORK FROM HOME POSITION.

Responsibilities:

• Provide Remote support to clients.
• Provide Support to client’s computer systems Desktops/Laptops/Servers/Networks & WiFi).
• Responding to clients’ IT support requests.
• Diagnose software, networking, or hardware issues.
• Providing technical support via remote-access systems.
• Monitor & Maintain Windows Servers, Networks, NAS, and Desktops under a support contract.
• Monitor & Maintain backups under a support contract.
• Monitor & Maintain Antivirus & Email security under a support contract.
• Monitor & Maintain & Analyze Events on systems.
• Perform troubleshooting and incident response on the systems
• Tracking, managing & compiling job reports.
• Updating Help Desk System with proper information.
• Monitoring & replying to helpdesk & support emails & inquiries.
• Preparing BOQ/SOW & reports as required.
• Understand & resolve customer requirements/issues and close tickets within time.
• Maintaining good client relations & ensure a high level of Client satisfaction.
• Increase Company reputation with quality on-time support & services.

Required Technical Skills:

• Remote IT Support & Help-desk experience.
• Strong expertise in configuring, installing, and troubleshooting – Desktops/Laptops.
• Strong expertise in configuring, and troubleshooting – Windows Servers.
• Strong expertise in configuring, and troubleshooting – NAS Devices.
• Strong expertise in configuring, and troubleshooting – Networks.
• Strong expertise in Active Directory, DNS, DHCP, and TCP/IP.
• Strong expertise in Configuring & Maintain basic Routers & Switches.
• Strong expertise in configuring, installing, and troubleshooting – Backup systems.

Required General Skills :

• Should Have a Minimum 3 Years of Hands-on Experience in a similar role.
• Capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Good Command over English Language is a must.
• Excellent phone & email communication skills.
• Demonstrated track record of performance and commitment
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.

Timings: 10:00 AM to 8:00 PM IST ( 08:30 AM to 06:30 PM UAE) Monday to Saturday. Holidays: Sunday & UAE Public Holidays.

Job Types: Full-time, Regular / Permanent

Salary: ₹30,000.00 – ₹50,000.00 per month

Application Question(s):

• We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings?
• Where are you currently Located?
• Do you have any IT Certifications? If YES, then please mention them here.

Experience:

• IT support: 3 years (Required)
• Remote Support: 2 years (Preferred)
• Desktop/Laptop Support & Troubleshooting: 3 years (Required)
• Microsoft Windows Server Support & Troubleshooting: 2 years (Required)
• Network Support & Troubleshooting: 3 years (Required)
• Backup Solutions Support & Troubleshooting: 2 years (Preferred)
• NAS Support & Troubleshooting: 2 years (Preferred)
• Microsoft Outlook Support: 3 years (Required)
• Telephone & Email Communication: 3 years (Required)

Language:

• English ( Speak, Read, Write) (Required) (Required)