Uniphore Looking for Global IT Support Engineer (Rotational shifts) at Bengaluru, Karnataka Full Time

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Designation: Global IT Support Engineer

Job Location: Chennai (1/2) or Bangalore (1) / Pune (1)

Who are we looking for?

A Level 1: IT Infrastructure engineer to manage IT Infrastructure workstation

Excellent verbal and written communication skills, fluency in English. Should have hands on experience in OS installation, configuration (windows, Linux, Mac), basic server knowledge, quick learner.

Technical Skills:

• 2 To 3 years of experience in IT Infrastructure support with track record as engineer.
• Knowledge in Helpdesk ticketing tool.
• Good understating in change management, incident, and service request
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, Wi-Fi and network segments.
• Network related skills- added advantage.
• Knowledge in Microsoft product (Office 365)/Outlook Configuration/Adobe Products Creating Users and assigning permission to the users for accessing the Active Directory, Working knowledge of Azure, O365, Active directory service, and group policy management.
• Strong troubleshooting knowledge in ADS, DNS and DHCP server, Client VPN configuration.
• Basic understanding in Cloud Infrastructure
• Knowledge on VMware and Hyper-V servers
• Configure antivirus software to fully protect IT environment.
• Managing the Backup solution.
• Basic Mobile device troubleshooting knowledge (iOS and Android)
• Good knowledge in Windows, MacOS, and Linux.
• Good knowledge in audio/visual solution such as Cisco WebEx, Zoom, and Teams video conferencing solution.
• Understanding of PCI DSS/ISO Process.

Process Skills:

• 24X7 support on rotational shifts
• Handling the Helpdesk tickets and making sure all issues got resolved in a timely fashion.
• Properly escalate unresolved Tickets to appropriate internal teams (e.g., software developers, system and network admins)
• Team Player- Contribute to effective teamwork in internal engagement situation. Document the technical knowledge (troubleshoot) in the form of notes and manuals, cascading it with Teammates. Provide real-time constructive verbal feedback to team members and facilitate timely completion of engagement.
• Learn and use ground-breaking new technologies (As applicable)
• Effective co-ordination with third-party (Vendors)/IT partners.
• Ability to work independently with minimal supervision.
• The ability to adapt multi-tasking.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com