Vedainfo Looking for Technical Support Engineer at Hyderabad, Telangana Full Time

Candidates should provide support to customers by clearly communicating technical solutions in a user-friendly and professional manner. Candidates are mainly responsible for taking charge of the queries (via email or phone) from the customers using the products of ORBCOMM which includes but not limited to:

• Provide Level 1 client support and technical issue resolution via CRM (Sales Force) tool, phone and email medium.
• Work with Tier2 team to analyse furthermore on the request and provide a resolution.
• Interact with various internal teams like Engineering (Tier3 – Software/Hardware), QA and Orders to troubleshoot and/or resolve customer requests.

Requirements

• Graduation preferred, but not mandatory
• International inbound calling experience mandatory
• Must possess team player attitude, strong work ethics and strict adherence in following the process
• Must be collaborative, possess good written and verbal communication skills
• Proficient knowledge and usage of MS Office products
• Willing to learn new technologies/different internal product lines.
• Good at handling international phone calls and willing to work in a 24/7 environment, ( (predominantly night shifts)
• Good logical troubleshooting skills
• Willing to commute on their own
• Able to work from home, considering the current situation
• High speed internet (WiFi) connection would be a must
• Possession of desktop/laptop would be preferred

Job Type: Full-time

Salary: ₹300,000.00 – ₹700,000.00 per year

Benefits:

Schedule:

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Hyderabad, Hyderabad – 500038, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 3 years (Required)
• total work: 3 years (Required)

Language:

• english fluently? (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)