Main Responsibilities
To provide best in class Technical support over Phone / Remote.
Take end to end ownership of issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Shift Timings
10pm to 6am rotational
Weekly Offs
Rotational
553215BR Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them....
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