As a member of Diabsolut, the IT Project Manager is a key player in leading multiple IT implementation projects at once. Your role will involve providing consulting, being a subject matter expert, and maintaining and growing client relationships. In addition, you will also be expected to provide leadership in the areas of project monitoring, scoping, delivery, user training and budget management. This candidate will actively participate in critical initiatives impacting change and driving project success. The successful candidate will be expected to work during Eastern hours to serve our North American clientele; from 6:00 pm to 2:30 am IST.
Primary Responsibilities:
Lead the project lifecycle from initiation to closure while adhering to Diabsolut’s Project Management Office (PMO) methodology
Manage multiple projects and/or programs while adhering to Diabsolut’s Project Management Office and Project Management Institute methodology
Manage 5-10 project team members
Lead client team members and partner with internal Diabsolut employees as required
Report projects progress to Diabsolut’s PMO and Leadership teams on an a weekly and as needed basis
Proactively resolve and escalate issues as they arise
Monitor and manage project’s hour allocations, scope and schedule to ensure projects are delivered on-time, on budget and with quality per Statement of Work (SOW) deliverables
Manage client weekly status meetings and all project communications
Facilitate client project steering committees and governance meetings as required
Manage scope, issues and mitigate risk to ensure profitability and successful execution
Facilitate change management; execute change control and impact practices for change requests
Manage budgets to meet financial objectives by forecasting requirements, contributing to estimates, analyzing variances and initiating corrective actions
Assist in the review and updating of SOW and new opportunity proposals
Manage and build working relationships with multiple stakeholders, clients and third party vendors
Be a trusted advisor to the client, understanding the client’s end-to-end business, their challenges, goals and areas of future growth
Be responsible to improve and enforce Diabsolut’s PMO methodology
Lead and deploy specific PMO processes, project management tools and recommend improvements
Contribute to operational objectives by contributing information and recommendations
Identify trends, perform reviews, determine improvements and solutions, and implement action plans
Rescue troubled projects
Deliver training internally on Project Management and PMO processes
Identify training needs and evaluate team members’ competencies
Provide mentorship to all Project Managers and guidance to project team members as required, ensuring team members are equipped and able to execute project tasks
Travel to the client’s site on an as needed basis
Qualifications:
Bachelor degree in Computer Science, Business Administration or related discipline
7-10 years of experience with IT implementations preferably Workforce Management, Customer Relationship Management
Enterprise Resource Planning, Asset Management or integrated IT solutions with Salesforce experience
Requirements and Skills:
Advanced project management understanding of scope, resource, quality, risk and issue management
Proficiency in using Project Management tools
Thorough understanding of the software implementation lifecycle
Strong experience in a consulting role
Excellent client and/or account management skills
Ability to interact with all levels of an organization and hands-on experience leading meetings
Ability to build teams and support complex projects
Advanced time management and organizational skills, ability to manage multiple projects concurrently
Excellent written and oral communication skills
Support and motivate the project team to a successful project completion
Ability to build strong client and vendor relationships
Problem solving and negotiation skills when handling client escalations
Deliver quality consistently
Overcome obstacles to meet commitments
Understand clients’ business needs
Encourage teamwork and take steps to create an environment for effective collaboration
Consistently keep employees motivated resulting in effective project outcomes
Be responsible for setting effective SMART goals for the team
Assets:
Experience as Team Lead or Functional Lead
Project Management Certification (PMP, Prince, etc.)
Scrum Certification
Experience writing Statements of Work and/or business proposals
About Diabsolut:
We offer innovative end-to-end Salesforce and Certinia solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service by giving them the best tools for the job.
We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business. One of our key objectives is to educate our clients with the knowledge needed to be more self-sufficient. Thus, not only will you have us in your corner, but you will be prepared to meet challenges as they arise. As a member of The Empowerists, Diabsolut is proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions.
Diabsolut is a Salesforce Summit Consulting Partner, certified navigators in Field Service, Revenue Cloud, Sales Cloud, Service Cloud, Education Cloud, and the Customer 360 Platform. We are also a Certinia top tier partner certified in PSA and Accounting.
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