Technical Support Analyst
The Technical Support Analyst is responsible for troubleshooting and resolving customer issues as they relate to Afilias registry services.
Under minimal supervision, provides user support, general problem analysis and resolution, technical assistance, and training for registry services. Acts as Subject Matter Expert and represents Technical Support in related projects, including producing documentation, CS affecting / related projects. May lead or guide the work of others.
This position forms part of a 24x7x365 team with a rotating shift schedule. Analyst may be required to work overnights, weekends and all statutory holidays and compensated accordingly.
Duties and Responsibilities
Interpersonal Skills Required
Knowledge and Skill Requirements
Job Type: Full-time
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