KOMPACPLUS PTE. LTD. Looking for Senior IT Executive at Indian Institute of Technology Bombay campus, Mumbai, Maharashtra Full Time

ABOUT KOMPACPLUS

Established in 2009, we are the primary supplier and installer of Italy-made KompacPanels – specially engineered interior panels that is built to be supremely durable and waterproof with signature compact thickness of only 6-mm.

From on-site measurements to custom orders, we provide a full suite of services to help people achieve various lifestyle needs through innovative and seamless applications as countertops, wall claddings, custom furniture and more.

Driven by the shared aim to provide the ultimate service at every level, our vision is to one day conquer the global arena. To-date, we have also expanded from our headquarters in Singapore to Malaysia over the years, and increasing brand presence in neighbouring regions.

THE OPPORTUNITY

Be part of the KompacPlus’ Unbounded experience by working alongside our passionate team of creative explorers to find business opportunities as well as building and nurturing customer relationships.

In order to deliver the ultimate service to our customers, we believe that every day is an opportunity to explore and innovate ways to offer better products and services, and with a growing portfolio of product and service offerings as a testament to our dedication over the years, we are looking for new adventurers to be part of the KompacPlus journey as a new chapter begins.

The ideal candidate is a reliable professional who is experienced in sales and customer service with balanced customer orientation and a results-driven approach. On top of being directly responsible for the preservation and growth of our customer base, your overarching goal is to identify opportunities with prospects and new clients, and building mutually benefiting long-term relationships with them.

MAIN DUTIES AND RESPONSIBILITIES

• Serve as the subject matter expert (SME) and technical escalation resource for the O365 platform and related technologies (e.g., Exchange, SharePoint, PowerApp, Power Automate)

• Manage, support, and provide technical expertise for all Office 365 applications including Exchange, Teams, OneDrive, SharePoint, Azure AD, Office Web Apps, Power BI, Power Apps, Power Automate, MS Forms, Security and Compliance, etc.

• Design and develop applications using the Microsoft Power Platform, including Power Apps, Power Automate, Power BI and Power Virtual Agents.

• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports.

• Use multiple Out-of-The-Box connectors with Power Apps, Power Automate and preferably create custom connectors.

• Active Directory policy implementation and troubleshooting.

• Basic understanding of PowerShell scripting to automate tasks and analyse data.

• Provide support to Windows endpoints to members of the organisation.

• Familiar with Microsoft 365 Admin Canter(s).

• Manage support for daily operations through assisting with business units and system incidents, responding to support calls, and working to ensure the right people are informed of and engaged in issues.

• Manage related end-user capabilities including, but not limited to O365 user accounts, shared mailboxes, distribution groups.

• Collaborate closely with other technology/department members to ensure tasks are completed effectively and efficiently.

• Identify, evaluate, and recommend new products, technologies, roadmaps, strategies, and future trends in client-facing Windows hardware & software, as well as potential areas for process improvement.

• Ensure that solutions, processes, and business knowledge is documented and communicated to other members of the technology team to mitigate single point of contact risk.

DESIRABLE SKILLS AND ATTRIBUTES

Communication and Interpersonal Skills

• Excellent communication skills from the executive level to hands-on resources are critical to success.

• Strong end-user-facing skills.

• Detail-oriented, with excellent interpersonal and written communication skills. Strong ability to be an active listener. Able to present complex, technical ideas in a clear and concise manner to technical and non-technical audiences.

• Able to collaborate and coordinate with other individuals, teams, and stakeholders. Able to appropriately and effectively delegate work to others and drive to get things done.

Experience and Organisational Skills

• Good knowledge of Microsoft O365 and related environment, tools, and administration.

• Strong knowledge of common Windows productivity tools such as Word, Excel, PowerPoint, SharePoint, etc.

• Excellent time management skills and ability to multi-task and prioritize work.

• Minimum 2 years of IT related experience working across multiple domains.

• Minimum 1 years of O365 Administration experience.

• Knowledge of operation of standard office equipment.

• Attention to detail and problem-solving skills.

• Ability to remain calm under pressure.

Personality and Character

• Accountable and Trustworthy.

Job Type: Full-time

Salary: ₹40,000.00 – ₹70,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Experience:

• total work: 2 years (Required)