Candidate Specification
Essential education, experience, knowledge, and skills:
Educated to A-level or equivalent qualification ideally in an IT related discipline.
Well experienced in a team lead role on a service desk, service operations or delivery role
Thorough Knowledge of ITIL Service Management best practices, at least ITIL V3/V4 foundation certification
Knowledge of basic endpoint hardware, networking, and hosting concepts
Working knowledge of active directory, O365, MS exchange and Teams
An efficient and polite communicator
Demonstrated problem solving skills
Personal Attributes
Confident and perseverant
Passionate about technology and learning
Strong analytical ability with effective communication and interpersonal skills
A team player, driven by performance, challenges and achievements
A go getter, adept in handling complex issues, problem solving, logical analysis, optimisation of processes, reporting and analytical skills
Focussed on self and team development,
Exceptional customer service skills and people management skills
Exceptional team leadership skills.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Exceptional written and verbal English communication skills,
The ability to independently react to work priority adjustments and alterations promptly and efficiently.
Job Profile
Mott MacDonald’s support services are the driving force behind our organization, enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice, and technology to all areas of our business specifically designed for our global reach. We are a global team of 350 IT specialists dedicated to advancing the technology we use and supporting our staff based in 150 offices across the globe.
The IT Operations Centre in Chennai is a part of IT support services and provides centralised support for IT services in Mott MacDonald. The service desk provides Level 1, IT support service to our staff globally on a 24×7 basis.
As one of the service desk leads you will manage the team of service desk analysts who provide first line IT support to out business. You will be managing first level service operations, be responsible for achievement of team KPIs and service improvements. You will be reporting to IT Manager – Operations.
Other Information
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at [email protected] and we will talk to you about how we can assist.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
More about Mott MacDonald
We’re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence
Job Ref
64100BR
Recruiter Contact
Supriya Yadavalli
Country
India
Region/State
ALL – India
Discipline
Information technology
Sector
Corporate Services
Website Region
Asia Subcontinent
Website Sector
Corporate services
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