To investigate the feasibility of providing a solution to meet client requirements and produce documentation to detail any recommendations, ensuring repeatability, consistency and the adoption of industry best practice at all times.
To actively identify potential areas of process/QC improvement and develop robust, repeatable solutions which will be communicated to the team and new best practice.
To analyze client requirements and write up specifications for the creation of converters, databases and dictionaries.
To liaise between the client, project manager and developer and ensure all parties have the information they need
Be a technical lead within the team, spending time to liaise with technical teams to understand new technology and their applications as well as provide feedback loops for potential improvements
Use subject level expertise on Nielsen tools and technical solutions across the entire Nielsen client base
Execute the first-time delivery process to provide solutions that meet Nielsen clients’ business requirements via the required Nielsen Toolsets, on-time and with quality.
Drive continuous innovation and improvement of the first time delivery process.
Ensure the off-shore team deliver workable solutions into BAU that are stable, reliable, teachable, and maintainable within the SLA agreed for that solution.
Mentor other team members to adopt best practice and develop their skill set within the team.
Reports To: NRE Solution & Deployment Manager
Business Unit: Global Buy Operations
Job Responsibilities
Business Performance
Use test scenarios and data to validate the feasibility of solutions for both pre-sales demonstrations and ongoing projects.
Create and maintain technical documentation to team standards defined for both the client and internal reference purposes such that all users can use deliverables easily.
Define and agree timescales for projects with the Head of Technical Services
Identify areas of process improvement, define solutions,test and implement new best practice to ensure continuous improvement.
Responsible for the specification of solutions within agreed timescales and to Technical Services guidelines or industry best practices/standards
Act as an SME to give recommendations as to the best way to achieve the desired output through creative input.
Makes effective recommendations despite ambiguous or limited information
Relationship Management
Regular internal contact with Implementation, Development, Project Management. Business Services
External contact with clients and third party suppliers as required
Contact when required with Client Information Technology contacts and end users
Advise and support other team members on the most effective solutions for their projects and cascade new information from technical teams about any new technical applications and how they can be used in standard processes.
Provide training and training materials for new starters in the team.
Technical leadership
Ensure alignment with, and participate in continuous improvement of approved operational standards.
Automate new and existing solution delivery processes.
Interface with Nielsen application development teams to communicate product enhancement requirements, understand new technologies and give feedback from the operations side.
Participate in project planning and provide tollgate estimates.
Install proprietary software, where/when applicable.
Tactical leadership
Lead technical innovation from operations side to better execute against client solution specifications
Provide technical guidance to the off-shore, Implementation Team
Drive off-shore teams to complete tasks and ensure quality, timely delivery
Demonstrate expertise, initiative, and thought leadership to drive process improvement
Help matrix manage the technical relationship with the off-shore team, ensure tasks are clear and specific timelines are agreed.
Design structured plans for change management and oversee execution.
Sound client focused decision making/prioritisation based on collaboration and input from relevant team/individuals.
Best practice
Utilize base service specifications to provide work instructions to the offshore team
Ensure that work requests are fully qualified and detailed before work commences
Adhere to best practice guidelines for procedures and database set up.
Define and communicate updates or redesigns to best practice.
II. Key Skills/Competencies:
A. Key Functional Skills/Competencies
Essential:
4+ years Technical / IT / BI experience
Good knowledge of Excel, Access and other standard data related tools
Good understanding of data analysis and transformation techniques
Strong organizational skills
Strong written and verbal communication skills
Highly proficient in client-focused decision making.
Cross-cultural sensitivity
Superior problem solving / critical thinking skills
Strong knowledge of MS SQL and/or relational databases
Good knowledge of MS Azure.
Strong understanding of data analysis and quality control
Strong track record of process improvement and change management.
Good familiarisation with coding languages and creating automation scripts (Python, C++, Powershell)
Preferred
Project management experience
ETL / automation experience
Microstrategy experience
Additional Information
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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