Probox Infotech Pvt Ltd Looking for Desktop Support Engineer at Ghansoli, Navi Mumbai, Maharashtra Full Time

JD

1-Logging, categorization and prioritization of IT Incidents.

2-Providing initial Incident support.

3- Ensuring adherence to priority management based on impact + urgency.

4-Incident closure after verification from users.

management, delegation of rights).5- Managing high priority incident ensuring proper Incident Management procedure is followed andinvolving appropriate support team to resolve the fault.6- Incident monitoring and interaction to other processes.7-Monitoring queues for resolved / unresolved cases and clearing the backlog.8- Handling e-mails.9- Incident and Request Management.10-Managing User and group in Active Directory.11-AD Permission Management (password, user management, folder access, drive mapping, mailbox

Job Type: Full-time

Pay: ₹10,000.00 – ₹13,000.00 per month

Day range:

• Monday to Friday
• Weekend availability

Shift:

Ability to commute/relocate:

• Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Expected Start Date: 10/04/2023