The Good Hire Looking for System Administrator BPO at Gautam Budh Nagar, Uttar Pradesh Full Time

Job Position: System Administrator ( Voice ) (L1)

Location: Noida

Educational Qualification: Any Graduate / BE / B-Tech

Professional Qualification: MCSE/ MCSA Certified

Experience: Min 2-3 year

Job Description:

 Should have experience in configuration and troubleshooting high-end networks

 Excellent knowledge of VoIP and SIP

 Good experience in Free SWITCH

 Good knowledge of Linux

 Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS,

 Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX)

 Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc

 Good knowledge of sip, fail2ban & IPtables Should have experience in installation &

configuration of Product

 Should have Good troubleshooting skills

 Excellent communication skill & should be able to communicate & write in English

 Good experience in Client Support

 Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN

 Good experience and knowledge of Telephony protocols,Call Center, interfaces, T1, E1, PRI,

QSIG, and analog trunking

 Experience/knowledge of the Contact Center environment, including call flow, CTI

integration, Reporting and Work Force Management.

 Advance knowledge of SIP based telephony architectures, Unified Communications

technology and Application Servers. –

 Familiarity with SBC & application switches is big plus . –

 Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc . –

 Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc . –

 Desirable skills and experience include, WebRTC. –

 Hands-on knowledge of linux/unix commands. –

 Energetic, self-motivated individual with excellent English communication skills . –

 Customer management and engagement skills . –

 Skill to connect and manage various stakeholders (external and/or internal).

 Strong telecommunications and IP networking background in troubleshooting and technical

support

 Strong understanding of voip protocols like SIP, H232, MGCP. –

 Advance knowledge of SIP based telephony architectures, Unified Communications

 technology Skills: Linux,Asterisk,pbx Opensips,Elastix,Trixbox,VOIP,SIP,H.323,MGCP,MPLS,

 Voice over IP,SS7,Technical Support,Customer Support,Technical Support Engineer,Voice

Support

 Required Experience:

• At least 2 year of experience in a call-center environment

• Knowledge and experience in using a dialer system of various makes and models in domestic

business

• Know how on all Telecom resources like PRI, SIP Trunk, MPLS and VoIP.

• Basic statistics knowledge and ability to comprehend and analyze dialer-output data .

• Working knowledge of ACD, IVR, Logger, Various call reporting SWs.

• Knowledge of auto-dialer operation/concepts

• Understanding of database-design principles, data structures and optimizations

• Critical thinking skills and the ability to use logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems

• Strong time management and the capability to execute multiple tasks and priorities in a dynamic

environment.

• Excellent oral and written communication skills

Job Types: Full-time, Regular / Permanent

Salary: ₹368,776.22 – ₹430,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• System administrator BPO: 3 years (Preferred)

Speak with the employer
+91 9654546181