About the Company:
VCC India Private Limited provides voice and chats platform customer care for VMedia, including inbound sales calls, billing and retention, and technical support, all from our office in Hyderabad. With VMedia’s recent launch and early success, this represents a great ground-floor opportunity for skilled and ambitious young people who would like to grow their careers as we grow the business. VCC is looking to hire agents to join our existing team of over 100 industrious employees.
Technical Support Representative JD
To provide best in class Technical support to customers over the phone.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call
Desired Candidate Profile:
Basic networking skills
Ability to work under pressure with high attention to detail
Excellent communication and interpersonal skills
Flexibility to work rotational shifts
Graduate or Post Graduate
NOTE: It is a Night shift process. Shift: 3*3 (Rotational), Cab Facility Available both ways.
Job Requirements
Communication
About Company
Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.
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